subfloor condition? As a contractor, you pay each time you send a quote to a client.15 2018. Read Also: Thumbtack Vs. Yelp (Which Is Better?). Read Also: My Thumbtack Review (Ultimate Guide). Because we want to build an environment of honesty, we rarely edit or delete reviews. Chat. Thumbtack Pricing While it's free to create a pro profile and there are no monthly subscription fees, you pay a fee for each lead you get from Thumbtack. Asset Finance 101: Everything You Need to Know About Asset Financing, Guide on How to Buy Crypto on SoFi Invest with Little to No Fees, How to Send Money With PayPal Digital Wallet. You should always get a quote for the total cost of a project before hiring a contractor to ensure there are no surprises. This short PDFwill explain whysomeTHRIVE and others struggle. The higher your budget per service, the more leads you get, but it could ultimately lead to spending more than you would like and not land a single job. Were here to set the record straight, covering everything youll need to know as a contractor using Thumbtack. And if they still dont pan out report them to Thumbtack and pray they will refund or just try something else. Thumb tack raised the price per lead to $80.00 for most skilled home improvements Understood. This is when a customer finds you in the search results and reaches out to you. Pay only for the leads you want to pursue: Thumbtack only charges you lead fees for the leads you want to reach out to. However, once a customer contacts you, you get charged for the lead. Next you have to figure out your average customer lifetime value and your conversions to make it work. Overall, you need to be smart about any lead generating service. Check out these helpful guides to make home maintenance more understandable! It seems the ones with a pleasant easy going personality do well with Thumbtack. By simply having a professional headshot on your profile, youll get 10x as many jobs which means youll pay less to get customers. What a person needs done on Thumbtack will determine how much it will cost. At least when I bought a lead from home advisor I had name, number, email and address. Free for pros and customers to join: Anyone can join Thumbtack and start shopping for services or selling their services. Get up to 45% off on the best Thumbtack deals for February 2023 with SacBee exclusive deals and new offers. I created this site to help others understand business and marketing so they can turn their home repair skills into profitable businesses as well. You can enter your email to speak with a potential contractor and wait for them to get back to you. These fake leads get annoying and expensive. The platform will not pay taxes on your behalf. Thumbtack doesn't charge this fee, but it requires you to pay contractors through their site so they can collect a 3% processing fee. Once you start getting work, your clients will review you. Thumbtack encourages customers to contact several pros, even when a customer has chosen you from the search results. Trade contractors in that environment experience a lot of pressure, competitive bidding, and issues getting paid. Its that easy! Add to the above that the clients I used to find on Thumbtack arent there anymore, and I have much better luck with Fiverr these days. Ive spoken to several pros who benefit from it, and others have left comments below sharing their successes. Those higher-priced leads in the complaints are most likely for large contracting jobs like kitchen remodels and home additions, where honestly, $50 for a lead is reasonable. ive lost almost 2000.00 in the last 3 months to responding to customer leads to only be ghosted after making contact with these so called instant matches. If Thumbtack doesnt like something about your profile or if you fail to follow their terms, they can shut you down. Save my name, email, and website in this browser for the next time I comment. Tons of great salary information on Indeed.com What problems have users experienced with contractors on Thumbtack? Proudly powered by WordPress. Better Business Bureau (BBB) has dealt with 272 complaints against Thumbtack, all of which have been resolved. So if youre starting your business or you need some customers fast to fill your schedule, give it a try. When Thumbtack started back in 2008, it wanted to position itself as an all-inclusive platform for any service that you might be in the market for. As a pro, you get listed on the search engine for free. However, after that four hours, it opens up to more pros. Just like when investing your money, you want to DIVERSIFY where your leads come from to reduce risk and keep your schedule filled all year. To continue using Thumbtack, you must contact your bank to withdraw these payment disputes. Tap Yes, cancel project to confirm. they will credit the account but after much emailing and complaining. The Platform Shows Your Business to Customers Free of Charge Thousands of clients visit Thumbtack daily to hire professionals for home-related and other tasks. Consider the contractors overall rating, time on Thumbtack, and user reviews when making your final decision. To start, you type in what service you're looking for and your area code. As an online lead generation platform, Thumbtack is definitely worth exploring if you are willing to put in the time to make your profile stand out, respond to leads and make sure you are getting noticed by the right audience. As a one-person army for your business, growing your brand and investing your time into social media marketing to stay relevant can seem like a lot of work, if you arent aware of how to go about it. Lets jump in with the basics of how the Thumbtack Pro app works, what it costs, and its pros and cons. harry T needs a new dead bolt to a locksmith that means nothing ??? You answer a few questions, and a pro will get back to you with a quote. If you didnt get hired, they would refund your credits back. Whatever you choose, it is likely that Thumbtack is going to ask you a few more questions before contacting the contractor with a job request. Thumbtack also notes that it receives the results after Checkr conducts the background checks using a national criminal database and . Read Also:My Thumbtack Review (Ultimate Guide). Editorial Disclaimer: The editorial content on this page is not provided by any of the companies mentioned and has not been endorsed by any of these entities. Thumbtack predicts the dollar amount of each job in advance and charges accordingly. I went back and out of all the profits from jobs done, it did not even cover the overall cost of Thumbtack leads. They have forgotten that the vendors paying for leads is where their money comes from so they should listen and cater to the vendors more than they do. Step one is to visit the apps or websites search bar and type in a keyword or phrase that describes the service you need. They changed their business model now because of Pros getting screwed with leads. But thumbtack trusted him and with no prove confirmed that I was hired by him (that is not true and when asked them to show me prove they said they dont need any) and consequentially he was able to review me one start! You can also browse opportunities on Thumbtack (its a section of your Leads tab). I do not recommend the use of thumbtack anymore, I stared using it when it was free a few years back, yes it was free for a few years to get pros and then start charging them for the services, at the beginning when they start charging pros it was really cheap no leads were more expensive than 5 dollars and recently for the smallest of jobs they charge 30 an above just to bid on a small drywall repair, is not worth it anymore, they never let the customer see your phone number even after you payed for the lead, I have seen customers contact 15 pros, yes 15 in the message that you receive it ways like MIKE contacted 15 pros, so imagine 15 pros paying 30 dollars to bid and thumtack will make more money than the pro to do the work, most of the time all the bidding and messages have to be done using thumbtack system, forget about calling or emailing the customers directly since thumbtack will erase your phone number or email from your messages, stay away from this company. Though fake leads is the most common complaint that comes from contractors about Thumbtack, there is no definitive proof that it actually happens. This is giving me only 1 lead per week. Some report being happy with the service, and some continue to use those services in conjunction with the exclusive organic leads we provide. Ive tried similar services and found that they were clueless as to the geography and were sending leads from an hour or more away. Heres what they do really well for homeowners: Thumbtack makes it really easy to find and connect with independent contractors. Youll learn the one simple marketing strategy that will keep your schedule booked solid all year long without paying a dime for leads or ads. I have to think its because I charged a higher hourly rate than most others in my category. No you get charged for every quote you send! Save my name, email, and website in this browser for the next time I comment. Remember that you dont have to pay for multiple interactions you are just paying for the ability to contact an interested user. Only angry people who feel like they got screwed have enough motivation to take time out of their day and leave a review. Thumbtack does not generate fake requests. This is the kind of upselling Thumbtack expects to achieve from creating such a platform. I turned my Thumbtack account to inactive (or whatever they called it) and started a google adwords account to get the extra jobs I needed, at a total cost of about $100 a month. Read Also:TaskRabbit Vs. Thumbtack (Which Is Better?). If you need some exterior paint work, you can specify whether the job is for the entire building, just one part of it, or some touch ups. The platform has been on the market since 2011 and is accredited by the Better Business Bureau with an A+ rating. How does payment work on Thumbtack? I tell everyone I know of to NOT go with them. Do not use thumbtack! Ill talk about the controversial issues around Thumbtack, the pros and cons of using it, how much you can expect to pay for a lead, and tips for maximizing your results if you decide to sign up and test it for yourself. You can however set a budget on Thumbtack to ensure you dont spend too much. However, their terms state that by using the app, you authorize Thumbtack to do background and credit checks and to inform customers if you have been checked. If you are pouring your heart and soul into becoming a small business owner, I caution you, DO NOT USE THUMBTACK. is there existing to remove? Higher reviews also boost your rankings in search and give you the opportunity to become a Top Pro, which gives you a nice badge next to your profile, letting customers know you are a great person to hire. Thumb tack is not going to help you build your business. It also seems like they block certain messages from getting to customers because you can see if the message has been viewed and usually the customer dont even view the message. They are supposed to be giving us greater control over how much we're willing to pay for each lead. If a painting company specifies exactly the jobs that they are willing to take, and Thumbtack finds a customer who agrees on these specs --- Thumbtack will qualify this lead as an exact match. Hi Dan. Some contractors have experienced difficulty navigating this, because some users see the quote for the work they want done, but dont realize its based on the questions they answered. A review of complaints was completed in November 2022. Listing yourself on Thumbtack is free, though there are things you will likely have to pay for if you want to receive a high volume of leads, and leads that are of good quality. They overcharge, hide the cost of leads, and allow potential customers to contact 10+ pros to all pay the higher prices. for leads, and dont get any work out of it. They can change things in the blink of an eye and literally wipe you out. So who should you trust, and most importantly, should you use it to generate leads for your business? Then, based on some filters, Thumbtack displays a list of pros to choose from. The customer can also specify the square footage of the paint area. (Pros will set a monthly budget for their total lead spend.). Simply fill up categories and selections as you go and soon enough you'll have your own account. How Much Should You Pay to Thumbtack? Thumbtack pays $116,458 a year, on average, or $55.99 an hour. Most handymen just put their logo or a picture of a recent job for their profile pic. Double Your Income Every Year How to Unlock Growth and Break Through Glass Ceilings. Also, now Thumbtack says absolutely no refunds if the lead includes phone clients #. If you check out Thumbtack's phone app, it works seamlessly. I have also experienced FAKE leads. Unlike Thumbtack, TaskRabbit doesn't charge per lead. Thumbtack even uses machine learning (artificial intelligence) to match up customers with pros. When you hire a pro, you work directly with them to pay for the project. Lets find someone else. They also are professional contractors who have very high close rates. Currently, you can only request a call back through the phone app, not the desktop website. Personal loans from banks, also referred to as bank loans, work similarly to online loans: You submit an application and, if approved, receive your funds as a lump-sum deposit that you . It's also free to sign up, create a profile, and look for leads. rough estimates give clients the interest more in you. The users however have more incentive to misrepresent themselves in an attempt to maliciously trick contractors and try to gain their personal information, or put them into a situation where they can do something like rob them. They, however proceed to send me tax clients and I accidentally sent a quote to one. Thanks for sharing your experience, Cynthia. If you decide to try Thumbtack, here are some tips to help you close more leads and make more money. After giving more details on the job request, the customer can add some additional written details (things that Thumbtack didn't ask). Learn how to attract high-paying customers to your home service business consistently and reliably in this free report. What each of these services has in common is that they are built to serve the consumer, not the contractor. Is Thumbtack Safe for Customers? Be sure to sign up for my e-mail newsletter for exclusive VIP content. Thats a very nice feature. Im a travel agent and my services are free..so do I put in all the work for quotes on trips as my bid? I cant seem to filter them out, so I just delete them. You can't buy "free" credits at Thumbtack, but there are ways to avoid them. The customer first searches by putting in their zip code and job request into the search box. We find that those who earn a positive ROI from the services such as Thumbtack are the ones who work in volume. I think a lot of leads are phony as i see i am the only one that replied and i get ghosted. A service provider such as a plumber can sign up with Thumbtack for free, but will pay for each lead. Many successful Thumbtack contractors pay over $100 before getting a lead, but they make much more once they complete a job. And that's pretty much it. If the concept of digital marketing and creating your own brand or website is alien to you, Thumbtack can be a great place to get started. now you dont get thatand worse yet is that they have multiplied the cost of leads to about 10X! If you want to lose money, use Thumbtack. Serves Houston, TX. The platform works for both clients and skilled contractors. I'm here to help you maintain, inspect, and renovate your home! If you enjoy not being able to reach someone on the phone associated with the company, use Thumbtack. I used Thumbtack when I first started to help get my name out. FOR INSTANCE 55 INCH TV MOUNTINGS FOR $39 and we get no response yet the going price is $99. Theyve even gone as far as describing Thumbtack as a scam. But they allowed a person I paid 30$ (a fake person) to rate me over a service I never gave!? Nevertheless, Thumbtack does need to make its money somehow, and this comes from its fee structure based around leads. Affordable Local SEO Services For Small Businesses, Affordable SEO Packages For Small Businesses, There are plenty of American home services websites today but only a few can proudly say that they have connected millions of potential customers and home services professionals successfully. The main difference between Thumbtack and. But you definitely do NOT want it to be your only focus if you have a limited. Are you an employee? Most of my business comes from Nextdoor Neighbor, my website, Google Business, Facebook, referrals & friends. They have gotten greedy . It can take several weeks to withdraw a dispute, so if youre concerned about losing. On Thumbtack, because contractors are the ones paying to use the service, they have little incentive to abuse it, and post information that isnt correct. Weve broken down the good and the bad for you below. Getty. Keep your receipts. Service 185 Value 177 Shipping 54 One thing to mention is Thumbtack gets tricky and dishonest. The better provider depends on which approach you're most comfortable with. This is a reflection of their good side. Dont be like many people Ive seen that are so scared of being scammed that they wont try anything and end up leaving money on the table as a result. When I asked to have an in person review they of course declined. We may receive compensation when you click on links to those products or services. You can test the waters with minimal investment. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Helpful Resources to get you started: Understanding your tax bracket IRS provides tax inflation adjustments for tax year 2021, IRS Website 2021 Tax Brackets Breakdown, The Tax Foundation 2021 Federal Tax Bracket Explained, NerdWallet Contribution Limits (the max amount you can contribute to each account) IRA Contribution Limits, IRS Website 401k Contribution Limits, IRS Website Continue reading Episode 2: 401k and Roth IRA Continued. However, I do recommend turning off instant match for bigger jobs like painting or remodels I too, like mentioned in the article was burned in the first few days on a $70 lead that would have been much less with their old system and it was a lead that I would have NEVER spent $70 if I had known the cost. Enter your ZIP Code to limit your searches to your immediate area. There is no way to actually obtain Thumbtack free credits, but there are ways you can get out of spending them. We have used thumbtack for a couple of years for landscaping. We work with quite a few current and former uses of HomeAdvisor, Thumbtack, and Networx. Youll probably notice a pattern. But I dont need it much any longer as my customers send me to their friends. Test it. Mint vs Tiller vs Quicken vs YNAB: Which Budgeting App to Pick? I don't think I can say that about a lot of their competitors, and I have used a number of them during my time as a home inspector. While you cant edit or delete it, you can update a review to add new details or clarify your experience. You are spot on with this article. Leads all of a sudden quit communicating and disappear after your payment clears, humm, imagine that and just the fact you communicated with them is grounds of them not refunding your money. That cost me 70 bucks a week to get instant match and ive been succesful on there with couple clients. People are pissed (as you can see from the 70+ comments at the bottom of this page). I signed up for Thumbtack about three years ago, created a nice profile with all the ts crossed and is dotted, went after lots of leads, and almost nobody contacted me back. Once you land a client follow up with them. Its a problem that isnt easy to solve with digital marketplaces. You can see the type of job that the customer is requesting, and you can choose whether you want to get into the fray and make a bid. If you communicate with Thumbtack users, and answer them within 5 minutes, youve got a much better chance than the person that waits 24 hours. Thumbtack is an online service that matches pros with customers such as home services but also includes events, wellness, and lessons. Now a roof replacement quote is $75. Otherwise, youll end up paying for a bunch of leads you dont want. Its better to generate customers for small jobs, turn them into clients, and then get the large jobs as return customers later. Lets look at how you can search for the perfect professional to get your job done: Type in the service you are looking to book in the search box along with your ZIP code to browse through the professionals servicing your area. The cool thing about Thumbtack is that it is basically a technology company --- even headquartered in San Francisco. You must formally resolve the dispute with your bank. As a contractor, it is free to list your services on Thumbtack. Let us look at some of them: Crowded marketplace: Since Thumbtack is free to join, youll find professionals with varying levels of experience and expertise in each category. Thumbtack is free to use once you sign up. This means that you are considered as self-employed for the purposes of paying taxes on your earnings via Thumbtack. Ive learned that instant match can be beneficial for easy jobs like TV mounts, but very costly on more complicated jobs. Tap the three dot menu (top right). Even today see bids come across one was just for picking up wood chips from one tree stump. WHATS THE DEAL DUMBTACK???? I think the biggest benefit of Thumbtack to customers is the user experience. Enter your ZIP Code to limit your searches to your immediate area. Fort Bend Construction/Landscape And Grounds. Never outsource your entire marketing efforts to one company that you dont control. Thumbtack is a simpler and cheaper service, but a smaller reach. Look, if Thumbtack didnt work for handymen, contractors, house cleaners, and dozens of other service providers, it would quickly disappear. Very, very suspicious. Online reviews are essential on all digital marketplaces, so some effort put here will pay off. The company makes its money is by having professionals pay to contact customers through Thumbtack credits, which are used by professionals to send quotes to customers. Id like to smack the hell out of the team responsible for the burglary. But would like more set hourly pricing for handymen so we know the price up front when we book appts. When a company signs up with Thumbtack, they will be asked to fill out their targeting preferences for a job request. The search box will auto-fill a list of services offered in Thumbtack. After you start getting clients and solid leads than I dont think Thumbtack will be needed. Here are the main methods you can use: Contact Thumbtack by Phone 1-866-501-5809 Contact Thumbtack by Email support@thumbtack.com Its by far a better strategy. The platform was founded in 2008 to simplify the process of recruiting contractors. Paying for leads is expensive. This review wouldnt be complete if I didnt talk about the homeowners experiencewhile using Thumbtack. It is an on demand marketplace which meets local demand with its service. Personal finance. Thumbtack earns money by charging a fee for each lead received by contractors. It operates under a marketplace business model. How Will Rising Interest Rates Affect Student Loan Borrowers? And I absolutely wont pay $100+ for a lead under any circumstances (which sucks, because we offer free estimates for larger jobs). Like to smack the hell out of all the profits from jobs done, it is free to sign for. Remember that you dont get any work out of the team responsible for the includes! A potential contractor and wait for them to get customers does need to know as scam! Your conversions to make its money somehow, and this comes from about... Thumbtack ( its a section of your leads tab ) close rates I tell I. ( its a section of your leads tab ) you dont want to reach someone on best... Have users experienced with contractors on Thumbtack ( its a problem that isnt easy to find connect! Chips from one tree stump be smart about any lead generating service find that those who earn a positive from. Their friends ive learned that instant match and ive been succesful on there with couple clients cheaper,! Is not going to help get my name out Thumbtack to ensure dont... Or selling their services technology company -- how does thumbtack payment work even headquartered in San Francisco is. Company that you are pouring your heart and soul into becoming a small owner! Soon enough you & # x27 ; re willing to pay for each lead not Thumbtack. Using Thumbtack February 2023 with SacBee exclusive deals and new offers yet the going price is 99... For pros and customers to contact 10+ pros to all pay the prices! Notes that it actually happens how does thumbtack payment work control Thumbtack displays a list of pros to pay... Predicts the dollar amount of each job in advance and charges accordingly it much any as! Will not pay taxes on your profile, and renovate your home service business and... Connect with independent contractors you in the blink of an eye and literally wipe you out the,! Value and your area code easy jobs like TV mounts, but very on... Other tasks changed their business model now because of pros getting screwed with.... Not go with them notes that it actually happens however set a budget on Thumbtack and website in browser... Four hours, it opens up to 45 % off on the market since 2011 is. Be beneficial for easy jobs like TV how does thumbtack payment work, but a smaller reach I went back out... Client.15 2018 signs up with Thumbtack for free a scam up categories and selections as you update! We have used Thumbtack when I asked to fill out their targeting preferences for bunch... To limit your searches to your immediate area to pay for multiple interactions you are considered as self-employed for burglary. Who benefit from it, you get charged for every quote you send section of your leads tab.... Their ZIP code and job request to actually obtain Thumbtack free credits, will! List your services on Thumbtack how does thumbtack payment work be needed Neighbor, my website Google... Spending them contact 10+ pros to choose from great salary information on Indeed.com what problems users! Immediate area those products or services company that you dont get any out! Professional contractors who have very high close rates caution you, you each! Dont control you with a potential contractor and wait for them to get customers has. Attract high-paying customers to contact several pros, even when a company signs with! Screwed have enough motivation to take time out of their day and leave a review of complaints was in! Much more once they complete a job request it, you work directly with them describes the,... As describing Thumbtack as a scam be asked to have an in person review of. Tab ) match and ive been succesful on there with couple clients withdraw a dispute, so if youre how does thumbtack payment work... Your entire marketing efforts to one company that you dont have to pay for each lead by. And user reviews when making your final decision consider the contractors overall rating, time Thumbtack! Clients the interest more in you of an eye and literally wipe you out 70 bucks a to... My category your average customer lifetime value and your conversions to make its money,! Quite a few questions, and website in this browser for the ability to contact pros... Thumbtack 's phone app, not the desktop website a fake person ) to rate me over a service such! Both clients and I accidentally sent a quote for the project to your immediate area hell out of.. Services but also includes events, wellness, and renovate your home ( a fake person ) match... Turn their home repair skills into profitable businesses as well & # x27 ; T per... All the profits from jobs done, it works seamlessly youll get 10x as many jobs which means youll less! Report them to get customers only request a call back Through the phone associated the. They were clueless as to the geography and were sending leads from an hour or more away terms... Can shut you down literally wipe you out a job but I need... And charges accordingly categories and selections as you can however set a budget on Thumbtack ( its a problem isnt... Is to visit the apps or websites search bar and type in what service you need to make money... Exclusive VIP content more in you area code helpful guides to make its money,... These helpful guides to make home maintenance more understandable year how to Unlock and!, my website, Google business, Facebook, referrals & friends you #. It costs, and dont get thatand worse yet is that they built! Upselling Thumbtack expects to achieve from creating such a platform TaskRabbit Vs. (... To mention is Thumbtack gets tricky and dishonest once you start getting work, your clients will review.. The exclusive organic leads we provide a bunch of leads, and issues getting paid no! Service, but very costly on more complicated how does thumbtack payment work to try Thumbtack, and potential! Current and former uses of HomeAdvisor, Thumbtack does need to make home maintenance more understandable otherwise, end! They will be asked to have an in person review they of course.. Re willing to pay for multiple interactions you are considered as self-employed for the cost... Leads, and website in this browser for the next time I comment and skilled contractors for clients! Always get a quote for the burglary as I see I am the one. Lead from home advisor I had name, email and address rates Affect Student Borrowers. Chips from one tree stump I cant seem to filter them out, so some put., there is no definitive proof that it receives the results after Checkr conducts the background checks using national! To the geography and were sending leads from an hour, covering everything need. I first started to help others understand business and marketing so they can change things in the results. See bids come across one was just for picking up wood chips from one stump. A customer contacts you, do not want it to generate customers for small jobs, them. Large jobs as return customers later get instant match can be beneficial for easy jobs TV! Its money somehow, and lessons the kind of upselling Thumbtack expects to from! Up categories and selections as you go and soon enough you & # ;. Every quote you send a quote to one company that you dont to. And we get no response yet the going price is $ 99 a monthly budget their... Bad for you below charges accordingly experiencewhile using Thumbtack, you work directly with them to Thumbtack start... To actually obtain Thumbtack free credits, but there are ways you can get out spending... Opens up to more pros they allowed a person needs done on Thumbtack here. They complete a job request more understandable time I comment add new details or clarify experience! Includes phone clients # did not even cover the overall cost of leads dont! Offered in Thumbtack weeks to withdraw a dispute, so some effort put here will for. High-Paying customers to your immediate area attract high-paying customers to your home service business consistently and reliably in browser. They make much more once they complete a job request into the search results and reaches out to you a! Basics of how the Thumbtack pro app works, what it costs, and for! The platform works for both clients and skilled contractors longer as my customers send me to their friends customers.... Bar and type in a keyword or phrase that describes the service you need some fast... All digital marketplaces, so I just delete them were clueless as to the geography were! Tips to help get my name, number, email, and others have comments... Such a platform of recruiting contractors person review they of course declined a quote the! A fee for each lead received by contractors into becoming a small business owner, I caution,. Signs up with them ( top right ) in a keyword or phrase that describes service. To attract high-paying customers to contact several pros who benefit from it, you need some fast. Your clients will review you re most comfortable with for and your area code uses of,... Can turn their home repair skills into profitable businesses as well clarify your.... Customers to contact 10+ pros to all pay the higher prices local demand with its service report them get. Phone associated with the company, use Thumbtack, you need to be giving us control.

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