Get in touch either online or on the telephone. If you bought a ticket for a train that is delayed or cancelled, and you decide not to travel, you can get a full refund by returning the unused ticket to the ticket office immediately. It is also now possible to collect train tickets purchased through other online retailers at any staffed Merseyrail station. Please rectify the following and submit again: Visit the Booking Office of your nearest staffed Merseyrail station to buy any of the tickets detailed within the Tickets & Passes section of our website. Find the travel option that best suits you. Where can I obtain a copy of the Merseyrail Passengers Charter? No, unfortunately there are no First Class options on Merseyrail, all seats are sold as Standard fares. The station's design reflects that it is the closest station to Aintree Racecourse, where the annual Grand National horse race takes place. A man travelling to Liverpool for the first time has branded the rail network 'unfair' after receiving a fine despite buying a ticket. A season ticket lets you travel for seven days, or for any period between one month and a year for a fixed price. We accept all major credit and debit cards for payment. Belter bars and restaurants that wont break the bank! Since the first trial installations in 2003, seven train operating companies (TOCs) in Great Britain have adopted the system as their main . Contactless payment is currently available at Merseyrail ticket offices and ticket machines - but a 'tap and go' platform payment service would be a new feature entirely, if this is what's in the pipeline for the network. Please call Customer Relations on 0151 555 1111 for any advice on alternative arrangements and to book assistance. It looks like there are over a thousand stations with no ticket machine. You will find useful information on station pages, including the facilities that are available and onward journey information. Engineering Works Feed. The opening times of the office are Monday to Friday 07:00 19:00 hours and an answer machine facility operates outside these hours. Latitude 53.64652777. At most train stations you'll find ticket machines to buy or collect tickets, as well as customer help points if you need a helping hand. Smoking on our stations and on trains isstrictly prohibited and is an offence enforceable under Byelaw 3 of the Merseyrail Byelaws 2014. Good old Merseyrail who care about the customers. READ NEXT:Top Liverpool doctor makes point after Boris Johnson pictured without mask in hospital. Book your train journey directly with Northern. Your interactive, shareable online planner & guide to great days out. Merseyrail takes you further. New contactless points have started popping up at Merseyrail stations as part of 'exciting new developments' coming to the train network. . Best local vegan and vegetarian restaurants, Stranger Things Inspired Things to Do in Merseyside, Warm Spaces in The Station Master's House, Birkdale Community Hub, Tate Liverpool Turner Prize 2022 Exhibition, Modern Slavery and Human Trafficking Statement, Greater ability to socially distance by queueing once to buy three return journeys, A new ticket designed for those who are making a few journeys per week. If you are renewing your ticket and there is a day or longer in between the end of one ticket and the start of your new one: 7-day season tickets can be issued on the start date, or if the start date is a Monday (or Tuesday after a bank holiday) the ticket can be issued from 6am on the previous Sunday. You can use the Journey Planner, linked on every page of the www.merseyrail.org website tofind out about train times and fares. Merseyrail Booking Offices. If you have left the station but still wish to claim please complete a refund form and, with your ticket, either hand it into the ticket office or send it in to our Customer Relations team at: Freepost MERSEYRAIL CUSTOMER RELATIONSMerseyrailBR PropertiesRail HouseLord Nelson StreetLIVERPOOLL1 1JF. Jump straight to the station you are looking for using our Quick Search. Theyre available on most Merseyrail journeys, so be sure to select this option when you book. You can buy a ticket from any of our ticket offices or ticket vending machines. Find out what Merseyrail is doing to keep you safe. "I feel the system is geared to catch people out, it's not fair. What do I do if I have left something on a Merseyrail train or at a station? Joe tweeted to say: "Hey Merseyrail, Im currently travelling on your network and I am noticing these contactless touch in points. You can also check the access and facilities for each station here, Ask for a form from one of our staffed ticket offices. The origin or destination station must be a gated station. Visit the Booking Office of your nearest staffed Merseyrail station to buy any of the tickets detailed within the Tickets & Passes section of our website. Ticketing Hours. Tickets can also be collected from Liverpool Lime Street mainline station. You can also check the access and facilities for each station here. And why not plan ahead by checking outourMerseyrail train timespage? Pet carriers should stay on the floor (or on your knee if they are small enough). Jump straight to the station you are looking for using our Quick Search. Yes, Merseyrail Flexi-Tickets are available for adult and child fares. To find Merseyrail train tickets, simply start a search above, and we'll show you the best available journey times and prices. There is a refreshment vending machine provided and waiting shelters on each platform, with train running information provided by . On the opposite side the current system keeps people employed. Answer 21 of 20: The trip report for my Birthday in March this year should have been for a trip to the Netherlands but with still so much uncertainty over Covid we took the decision to change,after 2 lockdown Birthdays I wasn't taking a chance this year,any TA. The undercover shelters monitored by CCTV can only be accessed with a security fob. Liverpool City Region Local Enterprise Partnership, https://www.facebook.com/Merseyrail-173675255993506/. Ticket Sale facilities Ticket office window. You should always make sure that your animal is able to comfortably stand up and lie down whilst it is in the carrier. It will save you time and money if you travel on the same route regularly and can also be used at weekends. Boxing Day - A 30-minute service will run to selected stations between approximately 9am and 6:30pm. Staff are on hand to ensure that you get the best value ticket for your journey.". Subject to availability. From kids to elderly people, there are great discounts out there to be had. Timetable Tickets External Links www.merseyrail.org. If you selected 'Ticket on Departure' as the delivery method when purchasing train tickets online, visit a . Flexi Season tickets. Travelling on Merseyrail with tickets purchased from other retailers. //-->, © 2022 Button IT Net No, they cannot be used with the Merseyrail Flexi-Ticket. 94% of our customers wouldn't use anything else! Secure cycle storage is available at the majority of Merseyrail stations. Ticketing Hours. For a local journey on the Merseyrail network please allow at least an hour before your journey so that we can make the appropriate arrangements. To find Merseyrail train tickets, simply start a search above, and we'll show you the best available journey times and prices. Belter bars and restaurants that wont break the bank! Do you agree the fine was just? Our staff will be able to advise you on the full range of tickets available for your journey, including long distance travel. Only one duplicate season ticket will be issued in any twelve-month period. WikiZero zgr Ansiklopedi - Wikipedia Okumann En Kolay Yolu . There soon could be a new 'tap and go' platform payment method. Download the Passenger Charter Refund Form here. Tickets and Passes section of our website at here. [15], The station was designed by GER engineer Edward Wilson and built by Lucas Brothers; the roof was designed and constructed by the Fairburn Engineering Company. Platform Validators are at all Merseyrail stations, for use with tickets purchased through the MetroSmart website only. Compartilhar isto. Platform 1 (for Liverpool-bound trains) has a payphone, vending machine, and a waiting room. Dogs without leads, cats, birds and small animals must be carried in rigid, closed pet carriers. Smartcard Validator: Yes. You will find useful information on station pages, including the facilities that are available and onward journey information. picasso at the lapin agile monologue what does tractor supply mean by out here products phone number for birkenhead bus station. CAC, SIGMA, CR. The Merseyrail website states: "Some Merseyrail tickets are available to purchase via Trainline, however passengers should be aware that Trainline tickets cannot be collected from Merseyrail stations. It is priced at 3x standard return price for your chosen journey and the cost of a return journey can be found here. Someone suggested getting the bus to another station to pick up the ticket and go back but you want to get from A to B, not stick C in the middle. Or by navigating to the user icon in the top right. There were no facilities to issue the appropriate ticket for the journey which that person wanted to make. Metro Cards, local Saveaway and Railpass season tickets only. There are accessible ticket machines at this station Collection of pre-purchased tickets Yes, from ticket office Smartcards Smartcards issued Yes Smartcards top-up Beat the rush and save on price too. Sunday - 07:43 to 00:37. He's only a young lad, he's not experienced and has only just started going on the train and this happens. Wherever youre going with Merseyrail, start your trip with us. Tickets bought through Trainline must be collected before boarding a Merseyrail train. Ticket machines No Collection of pre-purchased tickets Yes, from ticket office Smartcards Smartcards issued Yes Can I claim a refund if I dont use my ticket? / 53.383; -3.016. Season tickets can be refunded but are not calculated on a pro-rata basis. Use the A to Z index below to search our stations. Where are the coordinates of the Langeberg -Wes Mountain Catchment Area? There is also a ticket machine available. Car park and ticket office are step free and wheelchair access is available on the Liverpool bound platform only. Four underground stations in Liverpool city centre connect to the wider Merseyside area, Wirral, Chester and as far north as Southport. Ticket office Window, Ticket Vending Machine and Automated Ticket Gates. Rigid, closed pet carriers should stay on the same route regularly and can check. Journey information Z index below to Search our stations and on trains isstrictly prohibited and is an offence under! The user icon in the carrier which that person wanted to make website tofind out about train and. Simply start a Search above, and we 'll show you the best value ticket for the journey,! Save you time and money if you travel on the same route regularly and can also be collected Liverpool. 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